A partnership between Microsoft and customer service company 24/7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and ...

CAMPBELL, CA--(Marketwire -08/13/12)- [24]7, the intuitive consumer experience company, today announced that it will be presenting at SpeechTEK 2012, August 13-15 at the New York Marriott Marquis.

Limited customer service hours are so…yesterday. Thanks to mobile devices—smart phones and tablets—consumers are used to doing business wherever and whenever they want. They expect issues to be ...

Disruption Interruption podcast host and veteran communications disruptor Karla Jo Helms recently sat down with Stijn Hendriske, author of T2D3.pro and Founder of Amy.us, to find out how he is ...

24/7 Wall St. Every company in the United States likes to promise an exceptional customer experience. Polls show that at least some corporations do an excellent job keeping their promise — these ...

Retailers know they are dealing with customers who are increasingly demanding, and a recent survey by Arvato shows how high consumers’ expectations can be when it comes to customer service. A full 40% ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

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