Next time you are having a conversation with someone, notice how much of the content is communicated without words. Let’s say your boss calls you to her office, hands you your evaluation report, and ...

We all have an internal list of those we still don't understand, let alone appreciate. We all have biases, even prejudices, toward specific groups. In our workshops we ask people to gather in pairs ...

Why do so many global projects falter? Often, it isn’t because executives misread market data or underestimate competitors; it’s because they misread each other. Cross‑cultural communication is less ...

Some crises can require more attention and sensitivity when crafting, targeting, and delivering information about it. That’s especially true with crises that involve or affect different cultures, ...