In the past couple of years I have had many opportunities to work with building owners and property managers on their HVAC systems. One subject that comes up frequently is dissatisfaction with the ...

I used to think we should watch how vendors treat the customers they have on their proprietary systems, because they would treat everyone that way if they could get away with it. That was in the bad ...

Merchant-service providers with proprietary software or hardware systems, such as integrated point-of-sale systems or Apple Inc. iPhone applications, typically achieve higher client-retention rates ...