While satisfaction with online returns is generally high, frictionless returns are still far from a universal experience, according to a report published Tuesday by Narvar, a California-headquartered ...

Returns are climbing, placing growing pressure on retailers to protect margins and recover lost value. Here's how ecommerce ...

How well brands manage returns can make or break the customer experience. Smart returns platform Returnly released its first consumer behavior study on Wednesday, focusing on shoppers’ behaviors at ...

Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

Tariff refunds are finally happening. Well, sort of.

Historic refund wave: Courts invalidated Trump-era tariffs, prompting Treasury to begin issuing refunds worth up to $166 billion, plus interest, to eligible importers. Auto industry impact: Major ...

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 ...

The problem of omnichannel retail returns is one that must be addressed. Returns currently account for about 16.5% of overall retail sales, and the amount of merchandise returned as a percentage of ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

The federal government launched an online portal Monday for importers to claim refunds, months after the Supreme Court struck down certain tariffs imposed by the Trump administration.