Verizon’s outage was extensive, but now the company has offered a $20 credit to affected users. Here are the full details of what happened, and what you should do now.

Verizon is experiencing a major outage across the U.S. today, with hundreds of thousands of customers reporting issues with the network on the website Downdetector. There are also complaints across Reddit and other social media platforms.

Verizon says a software problem caused the glitch and it is conducting a postmortem, but experts say outages are "a fact of life" these days.

More than 1.5 million Verizon customers reported wireless and data outages on Jan. 14, according to downdetector.com.

Although Verizon's outage resembled a 2024 AT&T network failure that was later blamed on internal software issues, Knight told the outlet the timing feels "suspicious," pointing to heightened geopolitical tensions between the US and rivals such as China and Iran.

In a post on X, officials said the company planned to issue account credits to customers affected by an outage on Wednesday. Some customers were seeing an "SOS" mode, which indicates no cell service,

The outages appear to be happening nationwide, with the most reported locations including Seattle, San Francisco, Los Angeles, Phoenix, Dallas, Houston, Atlanta, Tampa, St. Louis, Chicago, Minneapolis, Detroit, Washington, D.C., and New York City.

Verizon's services are fully back up. The carrier giant suggests restarting your device to reconnect it to the network. Additionally, the carrier is also giving all impacted Verizon users a $20 account credit to make up for the outage.