Kmart is launching a Google Gemini-powered AI shopping assistant called Joy, featuring virtual try-ons, visual search and home product previews.

The iPhone maker showed off a major AI upgrade coming to its virtual assistant. It’s been years in coming.

As small businesses integrate AI-powered virtual assistants, they must ensure security and data privacy and have a clear plan for how and why this technology is being adopted. Nathan Eddy works as an ...

You must align each AI technology with your unique goals to deliver an experience that attracts customers.

Call center chief Thor Dunn stands Wednesday at the California Department of Tax and Fee Administration offices in Sacramento. The call center is using a new AI virtual assistant to improve its ...

Apple is giving one of its features a huge upgrade with iOS 27. Here's what is happening and what you can expect when you ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Ask any owner of a small or midsized company about AI and they'll ...

Meta has launched its AI-powered agent for WhatsApp Business worldwide, aiming to transform the platform into a workflow solution for small and medium-sized businesses.

“We are helping customers sift through the AI noise and providing them with real generative AI solutions that are having a major positive impact on their businesses,” says NWN CEO Jim Sullivan. NWN ...

In a presentation delivered this month by the European Commission, a meeting etiquette slide stated “No AI Agents are allowed.” The EU is banning the use of AI-powered virtual assistants during online ...

Winston-Salem, N.C.-based Novant Health has rolled out an AI-powered virtual assistant, Aubrey. The assistant is designed to guide patients through the surgical process, according to a June 4 news ...