The hits just keep coming for the new-look Southwest Airlines. The low-cost carrier has become almost unrecognizable after eliminating its beloved bags fly free policy and introducing assigned seating ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

FOX 5 NY's Lisa Evers talks to Jason Vaughn, founder of "Fat Tested Travel," about Southwest Airlines' "customer of size" policy. Bulverde, Texas, school shooting: Student dead, teacher injured ...

The Trump Administration deliberately caused the loss of an unprecedented number of workers from the Social Security Administration (SSA) in its first year in office, reducing staffing by roughly ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

A loyal customer’s years-long habit of saving up rewards points ended abruptly when a quiet policy change decimated his account balance. Aaron Braun, a Massachusetts resident and regular at Dunkin’, ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Everybody has bad days. At some point, you’ll encounter a difficult customer who believes that your business is to blame for their bad day. What happens next depends on how your team handles the ...