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The Customer Satisfaction Lesson Every Marketing Student Needs | Part 1 #marketing #interview
95% customer satisfaction sounds impressive... but is it really enough? Most businesses celebrate a high Customer Satisfaction Index, but the real question is: What happens when the remaining 5% are unhappy? In today's digital world, those dissatisfied customers have more influence than ever before. Through online reviews, social media, and ...
58.6K views2 months ago
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